1. Intellectual Property Rights
Any software available for downloading as well as the entire content of the Website, including images, graphs, photographs, figures, texts, provided services, sounds, videos, names, logos, distinctive features, products and, in general, all files constitute intellectual property of the Company and/or its associates and are protected by the relevant provisions of the Greek and EU law and of the international conventions.
Therefore, any copy, republication, loading, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation of derivative works or misleading of the public about the actual provider of the content of the Website is strictly prohibited. Any reproduction, republication, downloading, announcement, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is permitted only upon prior written consent of the Company or any other legal beneficiary of the aforementioned intellectual rights.
The display and the appearance of names, logos, distinctive features, images etc. on the outletvideo.com Website should not be construed as transfer or assignment or licensing or right of use thereof under any circumstances.
The Company will not be liable or responsible for indemnification against any damages and moral damages arising from the failure to provide support services.
2. Safety of personal data – Privacy of transactions – Protection of personal data
All information transmitted by users to the e-shop of the Company is private. In particular, the Company uses the following mechanisms – security methods in order to safeguard your personal data and electronic transactions:
User Identification and Access Authorisation:
In order to perform any online transaction with the Company, you have to create a personal account on our e-shop. In order to access that account, you must enter your username and password, which solely you determine and know. You can change your personal password and your email address as frequently as you wish. You are the only person with access to your personal data through the above password and you are exclusively responsible for keeping it secret from third parties. In the event of loss or leak of the password, you must notify us immediately, otherwise the outletvideo.com e-shop is not be liable for the use of the password by a non-authorised person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same easily identifiable passwords (e.g. date of birth). We also recommend that you use both letters and numbers and symbols when you create the password.
– Automatic logout:
In case you are signed in to your personal account and there is no activity for a period larger than thirty (30) minutes (expiry time), you will be automatically logged out of your account.
Protection of Personal Data
The personal data of the users of our e-shop will be used in accordance with the provisions of Law 2472/97 on the protection of individuals against the processing of personal data.
By registering/stating your details, such as your full name, email address, home address, telephone number, etc., you consent to the collection and processing thereof by the Company to the extent that is strictly necessary for their serving the purpose of collection.
Purpose of collection and processing:
The aforementioned collection and processing of your personal data will be performed to the extent that is strictly necessary for the execution and proof of your orders, commercial communication – sales promotion via information e-mails/newsletters (e.g. information about new products and offers, participation in contests, etc.), improvement of the services provided through our e-shop and the drawing of statistical statements only which will not contain any personal information that could lead to identification of individuals.
Recipient of Personal Data:
The Company will be the recipient of the aforementioned personal data. The Company may outsource the provision of support services for the execution of orders, the commercial communication with the users and/or the dispatch of advertising messages and personalised offers to a third associated enterprise. The latter must fully comply with the principles of confidentiality adhered to by the Company with regard to the personal data of the users. In any case, the Company may not disclose, publish, sell or exchange your personal data which remain confidential, unless it is so authorised by you in writing or a court or another authority order. Exceptionally, the data kept may be communicated to the competent judicial, police or administrative authorities upon request in accordance with the applicable law.
Duration of keeping personal data and rights of registered users:
The Company will keep a record of the aforementioned data for as long as you are a registered user. As a registered user of our Website, you may access your personal data at any time (Article 12 of Law 2472/1997) and request that these data be modified or deleted and, in general, you may object to the processing of your relevant data (Article 13 of Law 2472/1997). If you wish to exercise the aforementioned rights of access and objection, you may get in touch with the contact person of the Company by email to firstname.lastname@example.org
Protection of minors
Personal data of minors may be collected, used and disclosed only upon express written consent of their parents or guardians. However, the Company will not be liable for any false data submission by the users when they fill in the user registration application.
The users of our e-shop agree and undertake not to use the Website to:
– send, publish, email or transmit in other manners any content that is illegal for any reason, illegally damages and affects the Company and/or to any third parties or affects the confidentiality or the data privacy of any person;
– send, publish, email or transmit in other manners any content that is contrary to morality, social principles, minority etc;
– send, publish, email or transmit in other manners any content for which users have no right for transmission in accordance with the law or the applicable conventions, such as internal information, proprietary and confidential information that was acquired or disclosed within the framework of business relationships or is covered by confidentiality agreements;
– send, publish, email or transmit in other manners any content that breaches any patent, trade mark, trade secret, intellectual rights or other third party proprietary rights;
– send, publish, email or transmit in other manners any material that contains software viruses or any other codes, files or programmes designed to interrupt, harm or damage the operation of any computer software or hardware;
– deliberately or unintentionally infringe the applicable legislation or the provisions;
– harass third parties in any manner;
– collect or save personal data related to other users.
Any use contrary to the above will entail, in addition to any civil sanctions, cease of the services provided to the users by the Company without any notice.
Users will be solely responsible for maintaining the secrecy of the username and password of their account. Moreover, they will be solely responsible for making careful use of their account, the standard log out of the account at the end of any session as well as for any transaction performed through their account.
Users should carefully check the information provided and the suitability of the products they wish to order before completing the transaction.
Users are obliged to strictly abide by the laws on the transmission of data from Greece and Europe to third countries.
Limitation of Liability of the Company
The Company will not be liable for any wrongful and illegal conduct of the Website users against third parties.
The Company reserves its rights for any technical or typographical errors in the product features that have escaped its attention or occur unintentionally or are due to any downtime of the Website on grounds of force majeure.
The Company will not be liable for actual or consequential, direct or indirect damages that may be due to inability to use the Website and to errors, interruptions, defects or delays in the functioning of the Website or the transmission of information via the Website.
The Company will not be liable for any technical problems that may arise when the users access and use the Website and are related to the compatibility of their infrastructure therewith or any “viruses” or other harmful components contained in Websites.
B. TERMS AND CONDITIONS OF SALE
This Agreement exclusively applies to any sale of products through the outletvideo.com Website within the Greek territory. Any other Terms and Conditions are expressly excluded. Any user that accesses and uses the e-shop services is considered to consent to and unreservedly accept the terms and conditions herein stipulated without any exceptions whatsoever. If any user does not agree with these terms and conditions, they should refrain from using the e-shop and from transacting therewith.
Dispatch of your order entails acceptance of this Agreement and of all terms and conditions hereof.
2. Terms and Conditions of Product Sales (Order/Contract)
The www.lola.gr e-shop operates under the provisions of Law 2251/1994 on “Consumer protection” and particularly, under Article 4 on Distance trade of goods and services.
The order forms that you will receive for your purchase contain any specific terms and conditions that apply to the purchase of each specific product alongside the terms and conditions of this Agreement.
The Company reserves the right of reservation on and/or refusal to execute orders, provided that it notifies the persons concerned of the reasons for the said reservation or refusal within a reasonable period of time.
In case of any issue, complaint, remark, etc., arising during the use of the e-shop, users must promptly notify the Company by email to email@example.com
Product Order and Purchase Procedure:
Orders must be received in writing online by filling out and sending the relevant Order Form that can be found at the www.lola.gr Website. Your order is considered to have been received by the Company as of the moment you receive the relevant notification of the order status marked as “Purchase Order”. The notifications as to the order status are displayed on the user’s screen and are sent via email to the contact email address entered by the user. During the processing of each registered order, the availability of the product stock you ordered is confirmed. In case the availability or the delivery time differs from that indicated on the product page, you will receive a relevant notification.
To order and purchase products from our e-shop, you should take the following steps:
ADD TO CART:
Select certain product codes from the product list or through the product search and add them to the purchase cart by selecting “ADD” and then, after you select the specific product features and the quantity of the products, tick again the option “ADD TO CART”. To complete your order and move to the next step, select “COMPLETE ORDER”.
COMPLETE ORDER (shipping address and method, payment, order registration):
Step 1: Select the product shipping address.
Step 2: Select the product shipping method.
You have two options in this stage: a) shipping with our own means or b) store pickup.
DELIVERY Time depending on shipping area:
Generally within Greek District delivery between 2 to 7 BUSINESS DAYS.
International Destinations Delivery time upon request.
b) With regard to store pickup, the following apply:
The Company provides you with the option to order the available products through the e-shop and collect them from the physical store of the Company. In particular, you may opt to order the desired product(s) through our e-shop using the same procedure mentioned above either by paying the purchase price in cash upon collection of the products from the store (save for the products marked as pre-paid) or by depositing the relevant amount into a bank account (as mentioned in detail below) or by paying via PayPal. This option is provided under the following terms and conditions:
– You must be a registered member in the Company Website so that you have already provided the details required for the verification of your identity, namely, full name, email address, contact phone, username and password.
– In case you opt to pay the purchase price upon collection from the store, the relevant order will be valid for three (3) business days from the day following the day you receive an electronic notification of the status of your order and of the Purchase Order in your personal email address. If you do not present at the store for the execution of your order, that is, order collection and purchase price payment, within the aforementioned deadline, your order will be automatically cancelled and the Company will not be liable therefor.
– In case a user is found to abuse such option provided by the Company (e.g. repeated order of items through the e-shop and failure to collect them from the store etc.), the latter may forbid the said user to order by using the option to collect from the store.
Step 3: Select the payment method. You have the following options in this stage:
1) Deposit / wire transfer to a Company bank account
In the description/reason for deposit, please fill out your order number to avoid any delays in the execution thereof. Then, send the deposit slip via email to firstname.lastname@example.org
2) Payment by credit card:
3) Payment via PayPal.
4) Cash on delivery. (Greek Only)
5) Payment and store pickup
CAUTION: CASH ON DELIVEDY DOES NOT APPLY TO PRODUCTS MARKED AS PRE-PAID.
Step 4: You review the whole order and check its details. In case of any errors in the above steps, select “Back” to return to the previous step and make the necessary corrections. To register your order after you review its details, you finally press the option “CLOSE ORDER”. In this stage, your order is considered to have been registered and an order confirmation email has been sent to the electronic mailbox of our e-shop and at the same time, you will also receive an email that includes the Purchase Order and the status of your order.
In case you have specifically selected the deposit as the payment method, please be aware that your order will be pending until you perform the deposit and send the bank deposit slip by email to email@example.com. Only then will your order be registered. Please note that in such cases, namely in the event of deposit into a bank account of the Company, you should perform the deposit and notify the Company of the deposit within 3 business days from the day you receive the relevant notification with the status of your order, otherwise your order will be automatically cancelled.
You are required to review the Purchase Order and immediately inform the Company of any errors in writing within a maximum period of 2 hours from the time of receipt of the electronic notification titled Purchase Order, otherwise the details mentioned in the Purchase Order will be applied to this Agreement.
Prior to the completion and the dispatch of your order as per above, you should be aware of the following:
The e-shop prices may be altered at any time without any notice.
The discounts displayed on the Company e-shop are not binding on its physical store.
If a certain product on the e-shop is found to be sold at a price different from the price at which it is sold in the physical stores of the Company in the same period, the Company will bear no liability and will not cover any price differences for products that were purchased from a physical store of the Company and with regard to which customers ascertained the price difference on the e-shop or vice-versa at a later time.
The various product offers are valid until rundown on inventories. In the event of little/limited availability of a product stock that has been on offer, the relevant orders will be executed by order of priority.
The Company strives to provide you with high-quality services on a daily basis. In the spirit of good faith, the Company will not be liable for any errors in product features, images and prices that are on display on the outletvideo.com Website and it may not ensure that no errors will arise from any cause during the introduction and/or update of the features and/or the price of a product.
In the spirit of good faith and for your own protection, if you find that a product is offered at an unusually low or high price compared to its market value, you are kindly requested to contact the Company by email to firstname.lastname@example.org
You may cancel your order at any stage by sending an email to email@example.com. We will inform you of the options available to you depending on the stage of your order.
Shipping location / Delivery / Ownership / Risk
The products may be shipped to any location within the Greek territory. The products will be shipped to the location indicated in the Order Form by a courier service. Shipping to certain areas for which the courier service is not available will be performed through the Hellenic Post. With regard to the areas to which your order may not be dispatched through the courier service, the shipping time is the time prescribed by the Hellenic Post. Shipping takes place daily except Saturday, Sunday and holidays.
To the best of its ability, the Company will dispatch the products within the above deadlines depending on the shipping location and always on a business day. As for products that are available “UPON ORDER” and provided that such products may be ordered from the suppliers of the Company, the delivery time is estimated at business days (Monday to Friday) depending on the product category. The shipping location is indicated on the Purchase Order. The ownership of the product is transferred after the payment of the purchase price in full, while the risk is transferred to the purchaser upon delivery.
Delay in order
Your order may be delayed on the following grounds:
The dispatch of the product by our supplier has been delayed: In such cases, we will contact you to ask you whether you wish us to deliver your order without the said product or to recommend an alternative product for you.
The product you ordered has been discontinued and is no longer available: In such cases, we will promptly contact you to provide you with all alternative solutions.
In times of extreme weather conditions or strikes and in force majeure events that may affect the shipping and the delivery of your order.
In case contacting us over the phone and/or via email (if an issue occurs with your order or with the product or with the payment), because, for instance, your registered details have not been properly updated, is impossible.
The Company does not provide a warranty or guarantee protection for third party products (products that are not manufactured and/or assembled by or on behalf of the Company and are merely resold by the Company). For such products, you will receive the warranty directly from the manufacturer or the licensor.
The Company does not provide warranty for or guarantee the suitability of a product sold for any specific purpose.
Repudiation/Return/Replacement of Products:
You have the right to return the product without any reason and request that you be refunded the sum you paid within fourteen (14) days from the receipt of the product and after you ship it at your own expense to the physical store of the Company by filling out the Repudiation Form attached hereto, which you are required to send either together with the product to be returned or electronically within the aforementioned deadline to firstname.lastname@example.org. In such cases, the Company is required to refund to you the sum you paid for the purchase of the product, excluding, however, the shipping or cash on delivery costs that you may have paid for the execution of the order which are exclusively borne by you. The refund will take effect within thirty (30) calendar days from the date we receive the said product in the manner you will indicate when filling out the Repudiation Form attached hereto within the aforementioned deadline for repudiation, otherwise the Company reserves the right to refund the said sum in the manner it prefers. Please note that any refund expenses will be exclusively borne by you.
You may also return the product you purchased to the aforementioned address and request that it be changed with another product of a value equal to the sum you have already paid or by paying an additional sum if you wish so, within thirty (30) calendar days from the receipt of the product.
In order for the return to be valid in both cases above:
1. The product to be returned must be in the state it was received, i.e. it must be complete, undamaged, its packaging must be the packaging that normally accompanies the product, including all labels, requisite supporting documents etc. and the product may not have been used under any circumstances and
2. the product to be returned must be accompanied by the relevant purchase documents (sales receipt, bill of lading etc.).
If the above conditions are not met, the product will be returned to you at your own expense.
In contrast, if the return/replacement takes place as a result of proven defects of the product, the cost of shipping the new product or refunding your money will be borne by the Company.
The provisions of the Civil Code apply to the handling of defects or to addressing the absence of agreed features on the items sold. For a feature to be considered agreed, both contracting parties must accept it as such in writing.
Any damage caused to the product while being returned to us will be exclusively borne by you.
Finally, for your own convenience, in case of return of the products ordered, we recommend that you previously contact the Company at email@example.com
This Agreement does not affect any of the consumer rights provided for by law.
The Company is not responsible for any delays in the execution of the order (including delivery) that are due to events not attributed to the fault thereof or are due to force majeure events and the Company is entitled to extend the order execution time. Such events may indicatively include strikes, terrorist acts, war, supplier/transportation/production problems, fluctuations in the currency exchange rates, governmental or legislative acts and natural disasters.
Applicable Law – Jurisdiction
It is clarified that this Agreement is governed by the EU and Greek legislation and especially, by the statutes that regulate issues pertaining to electronic trade, distance sales and consumer protection.
The Athens courts will be responsible for the resolution of any dispute between the contracting parties that may arise from the implementation hereof.